General FAQ

General Questions

How Do I Contact You?
Please see the following link for our contact details . You can also contact us via the live chat application located in the bottom right corner on any page of our website.
Where Are My Deposits Held And Is My Money Safe?
All client funds are held in segregated accounts. All funds are treated according to the guidance of the respective regulator.

Account Opening

How Can I Open A Live Trading Account?
In order to open a live account, you will need to register your profile by clicking on any of the “open live account” buttons throughout the website or directly via this
How Long Does It Take To Open An Account?
Please allow our onboarding team up to one business day to verify your documents and approve your account. However we always aim to have your account open within few hours.
Which Documents Do I Need To Open An Account?
In order to review your account, we will require the below documents: Proof of Identity – a coloured copy of your travel passport containing your photograph, full name, valid expiry date and your signature. (If no valid passport is available, please upload a similar identification document such as National ID card or Driving license)
Why Do I Need To Submit My Documents For Account Validation?
This is due to obligatory ‘Know your Client’ (KYC) procedures that we must follow, in accordance with international Anti Money Laundering (AML) regulations

Trading Questions

What Is The Margin For CFDs?
The CFDs margin formula is Lots * Contract Size * Opening Price * Margin Percentage.
What Is The Margin Formula For Gold/Silver?
The gold/silver margin formula is lots * contract size * market price/leverage
What Is Margin?
Margin is the required amount in the base currency of the trading account needed to open or maintain a position.
How Can I Calculate The Margin?
The margin calculation formula for forex instruments is the following: (Lots * contract size / leverage) where the result is always in the quote currency of the symbol.
What Is Take Profit, Stop Loss?
Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Stop loss on the other hand, is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed.
How Does It Work?
Leverage is the multiplication of your available balance that allows you to open bigger trading positions compared to what you could open without having any leverage.

Funding Questions

What Funding Options Do You Offer?
We offer a wide range of payment options for deposits and withdrawals. Ranging from credit card solutions, multiple electronic payment methods, crypto currency payment and other payment methods.
What Is The Minimum And Maximum Amount That I Can Deposit?
The minimum deposit amount is US $100 (or equivalent denomination) for multiple payment methods supported in all countries. However, the amount varies according to the payment method you choose.
Can I Still Withdraw My Money If I Have An Open Position?
Yes, you can. However, you will need to maintain sufficient margin in your account to avoid reaching a margin call due to the withdrawal.
How Long Does It Take To Receive A Bank Wire Transfer?
It depends on the country the money is sent to. Bank wires to some countries may take from 3 to 5 working days.
Do You Accept Third Party Deposits?
We are a regulated company and we do not accept deposits/withdrawals made by/to third parties. Your deposit can only be made from your own account, and the withdrawal must go back to the original source where the deposit was made.

Trade with us

We are one of the fastest growing brokers in the industry connecting traders to tier-1 liquidity.

Start trading
with MSG in 3 easy steps

  • 1
    Create

    Create an MSG account with basic information and upload required documents

  • 2
    Get Verified

    After creating an account. We will verify and approve the application

  • 3
    Strat Trading

    Fund your MSG account and start trading on our platform

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